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AI in Customer Service: The Complete, Practical Guide for Australia (2026)

AI in customer service refers to the use of AI technologies embedded across CRM, helpdesk, and service workflows to handle customer enquiries, assist agents, and personalise interactions with minimal ... source https://havi.com.au/blog/ai-in-customer-service
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Developing TXT File Payments in Odoo for New Zealand Supplier Payments

As an Odoo Official Partner, we are often brought in when accounting workflows need to work smoothly with local banking execution requirements. In New Zealand, this commonly involves supplier payments... source https://havi.com.au/blog/txt-file-payments-in-odoo

Odoo vs Shopify: Which is Better for Australian Retail and Multi-channel Operations?

Shopify and Odoo serve fundamentally different roles in retail and multi-channel operations . Shopify enables businesses to launch and optimise high-converting online storefronts quickly, while Odoo f... source https://havi.com.au/blog/odoo-vs-shopify

ERPNext vs Odoo: Key Differences and Which ERP Fits Australian SMEs

ERPNext and Odoo are both open-source ERP platforms, but they serve small and medium businesses (SMEs) in fundamentally different ways . ERPNext prioritises simplicity, transparency, and cost control ... source https://havi.com.au/blog/erpnext-vs-odoo

SaaS ERP 101: What It Is, Top Vendors, and How to Get Started

SaaS ERP is an enterprise resource planning delivery model in which applications are centrally hosted by the vendor and accessed via the internet on a subscription basis, with infrastructure, upgrades... source https://havi.com.au/blog/saas-erp

Dynamics 365 Cloud Tutorial and A Handy Deployment Checklist

Microsoft Dynamics 365 Cloud enables organisations to run ERP and CRM together on a single, cloud-first platform, rather than across separate systems . It brings finance, operations, sales, and servic... source https://havi.com.au/blog/microsoft-crm-cloud

Zoho Odoo Integration: Comparison, Workflows and Expert Tips

Zoho and Odoo integration connects Zoho’s cloud-based CRM and business applications with Odoo’s modular ERP system (formerly OpenERP), enabling centralised data, automated workflows, and real-time vis... source https://havi.com.au/blog/zoho-odoo-integration